Last updated: October 2026

These Website Terms & Conditions (“Terms”) apply to your use of the Cut Off – What Now?™ website.

This website is operated by Margaret Patricia Martin, ABN 59 394 120 877, sole trader trading as Cut Off – What Now?™ (“COWN™”, “we”, “us” or “our”).

By accessing or using this website, you agree to these Terms.

1. About this website

The Cut Off – What Now?™ website provides information about adult-child estrangement and the products and services offered by COWN™.

These may include support groups, counselling, workshops, self-paced courses, workbooks, retreats and other related resources or services.

The availability, format and content of products and services may change over time.

2. General information only

Information provided on this website is general in nature.

Although COWN™ aims to provide useful, accurate and appropriately informed information, website content is not individual medical, psychological, psychiatric, legal or other professional advice.

The circumstances surrounding adult-child estrangement vary considerably. Information provided on the website should not be treated as advice about what you or another person should do in a particular situation.

Using this website, reading its content, completing a general enquiry or subscribing to updates does not establish a counselling or therapeutic relationship with COWN™.

3. Products and services

The website may provide information about products and services available from COWN™ and may allow you to purchase, enquire about or book those products or services directly or through a third-party provider.

Individual products and services may have their own terms, conditions, participant agreements, cancellation policies or other requirements.

Where separate terms are provided for a particular product or service, those terms apply to that product or service.

If there is an inconsistency between these Website Terms and specific terms applying to a product or service, the specific terms will apply to that product or service to the extent of the inconsistency.

4. Prices

Unless otherwise stated, prices displayed on this website are in Australian dollars (AUD).

COWN™ may change the price of a product or service from time to time.

Any price change will not alter the agreed price of a product or service that has already been purchased, except where you expressly agree to a change or where otherwise permitted by law.

The price applicable to a purchase is the price presented at the time the purchase is made.

Any unavoidable fees or charges payable as part of a purchase will be disclosed in accordance with applicable Australian law.

5. Payments

Payments may be processed through third-party payment or booking providers.

Those providers may have their own terms of use and privacy policies.

You are responsible for ensuring that the information you provide when making a purchase is accurate.

Where payment is required, a purchase or booking is not confirmed until the required payment has been successfully processed or confirmation has otherwise been provided.

6. Cancellations and refunds

Cancellation, rescheduling and refund conditions vary depending on the product or service purchased.

Any conditions applying to a particular product or service will be provided with the relevant booking, purchase information or service-specific terms.

Nothing in these Terms or any other COWN™ terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

7. Digital products and resources

COWN™ may provide digital products or resources including online courses, workbooks, worksheets, videos, written materials and downloadable resources.

Unless otherwise stated, purchase or provision of a digital product gives you a personal, non-exclusive and non-transferable right to use that material for your own personal purposes.

Purchase of, or access to, a digital product does not transfer ownership of the intellectual property in that material to you.

You must not, without prior written permission from COWN™:

• reproduce or substantially copy the material except as reasonably required for your own personal use;
• share or distribute it to another person;
• upload it to another website, platform or shared storage service;
• sell, licence or commercially exploit it;
• reproduce it as part of another course, workshop, training program, publication or resource;
• make the material publicly available; or
• remove any copyright, trade mark or ownership notice.

8. Intellectual property

Unless otherwise stated, the content of this website and materials created by COWN™ are owned by or licensed to COWN™ and are protected by applicable intellectual-property laws.

This includes, where applicable:

• the Cut Off – What Now?™ name and branding;
• the COWN™ name and branding;
• website text;
• original graphics and images;
• written resources;
• course and workshop materials;
• workbooks and worksheets;
• videos and recordings; and
• other original educational content.

You may view and use website content for your own personal, non-commercial purposes.

You may not copy, reproduce, republish, distribute, modify, sell or commercially exploit COWN™ content without prior permission, except where permitted by law.

9. Trade marks

The Cut Off – What Now?™ and COWN™ names, branding and associated logos are used as trade marks of COWN™.

Nothing on this website grants a right to use those names, logos or branding without prior permission.

10. Third-party websites and services

The Cut Off – What Now?™ website may contain links to or use services operated by third parties, including providers of booking, payment, video-conferencing, email, calendar, website-hosting or content-hosting services.

Third-party providers operate independently from COWN™ and may have their own terms, privacy policies and practices.

A link to a third-party website or service does not mean that COWN™ controls or accepts responsibility for that provider or all information available through it.

COWN™ is not responsible for the availability, security, accuracy or operation of an independent third-party website or service except to the extent that responsibility cannot lawfully be excluded.

11. Privacy

Personal information collected through this website is handled in accordance with the COWN™ Privacy Policy and applicable Australian privacy law.

Where you use a third-party booking, payment or other service, that provider may separately collect and process your information under its own privacy policy.

12. Information you provide

Where you submit information through a form, questionnaire, booking link or other website function, you should provide information that is accurate to the best of your knowledge.

You should not deliberately submit false, misleading, unlawful or malicious material through the website.

You should avoid including unnecessary sensitive personal information in general website forms or enquiries.

13. Acceptable use

You must not use this website:

• for an unlawful purpose;
• in a way that interferes with the operation or security of the website;
• to attempt to obtain unauthorised access to any system, account or information;
• to introduce viruses, malicious code or other harmful material;
• to infringe the intellectual-property or other legal rights of COWN™ or another person;
• to impersonate another person;
• to collect information about other users without lawful authority; or
• in a way that is threatening, abusive, defamatory or otherwise unlawful.

COWN™ may restrict access to the website where reasonably necessary to protect the website, COWN™, another user or a third party.

14. Testimonials and individual experiences

The website may contain testimonials, feedback or descriptions of personal experiences.

These represent the experience or opinion of the person concerned and are not a guarantee that another person will have the same experience or achieve the same outcome.

Estrangement circumstances and individual responses to services vary.

15. No guarantee of outcomes

Information, resources and services offered by COWN™ are intended to provide support, information, opportunities for reflection and practical assistance.

COWN™ does not guarantee reconciliation, renewed contact with an adult child, changes in another person’s behaviour or any other particular relationship or personal outcome.

16. Accuracy of website information

COWN™ takes reasonable care to ensure that information published on the website is accurate and current at the time of publication.

However, information can change, particularly information relating to external organisations, research, laws, technology and third-party services.

COWN™ may correct or update website information where necessary.

If you discover information that appears to be incorrect, you may contact COWN™ through the website Contact Us form.

17. Website availability

COWN™ does not guarantee that the website will be available continuously or without technical problems.

The website may occasionally be unavailable because of maintenance, technical failure, security requirements or circumstances outside the reasonable control of COWN™.

We may modify, suspend or discontinue parts of the website where reasonably necessary.

18. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy provided by the Australian Consumer Law or any other right that cannot lawfully be excluded.

Where Australian Consumer Law entitles you to a refund, replacement, repeat performance, compensation or another remedy, that entitlement continues to apply regardless of anything else contained in these Terms.

19. Website-specific liability

To the extent permitted by law, COWN™ is not liable for loss arising from:

• treating general website information as individual professional advice;
• your use of the website in breach of these Terms;
• temporary website interruptions or technical failures outside the reasonable control of COWN™; or
• the independent actions or failures of third-party websites or service providers.

Nothing in this section excludes, restricts or modifies liability that cannot lawfully be excluded.

20. External links

Links to external websites may be provided for convenience or additional information.

Unless expressly stated otherwise, inclusion of an external link does not constitute endorsement of that website, organisation, product, service or opinion by COWN™.

You access third-party websites at your own discretion.

21. Changes to this website

COWN™ may change the content, structure, features or functionality of this website from time to time.

Products or services described on the website may also be added, changed or discontinued.

Any existing contractual rights associated with a product or service already purchased are governed by the terms applicable to that purchase and by applicable law.

22. Changes to these Terms

COWN™ may update these Website Terms from time to time to reflect changes to the website, business practices or applicable legal requirements.

The current version will be published on this website together with the date it was last updated.

Changes to these Website Terms do not retrospectively remove rights relating to a purchase or agreement already made.

23. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the extent necessary without affecting the validity of the remaining provisions.

24. No waiver

If COWN™ does not immediately exercise or enforce a right under these Terms, that does not mean the right has been waived.

25. Governing law

These Terms are governed by the laws of Western Australia, Australia.

Nothing in this clause limits any rights a consumer may have under applicable Australian law.

26. Contact

Questions about these Website Terms & Conditions can be submitted through the Contact Us form on the Cut Off – What Now?™ website.